Terms & Conditions
Welcome to RK Hospitality.
These Terms & Conditions (“Terms”) govern your access to and use of the RK Hospitality website:
Website: https://rkhospitality.in/
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.
1. About RK Hospitality
RK Hospitality provides hospitality-related services and experiences, including dining, restaurant services, event venues, banquet facilities, celebrations, weddings, corporate events, and other related services.
The information displayed on our website is provided for general informational purposes and may be updated from time to time.
2. Use of Our Website
You agree to use this website only for lawful purposes. You must not:
- Use the website for any unlawful or fraudulent purpose
- Attempt to gain unauthorised access to the website or its systems
- Interfere with the security or operation of the website
- Copy, reproduce, modify, or distribute website content without permission
- Use the website to transmit harmful, malicious, or misleading content
- Attempt to damage or disrupt the website or its functionality
We reserve the right to restrict or terminate access to the website if we believe that these Terms have been violated.
3. Website Information
We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date. However, information such as:
- Menu items
- Prices
- Offers
- Venue availability
- Operating hours
- Event packages
- Facilities
- Images
- Services
- Event capacities
- Other hospitality-related information
may change without prior notice.
We reserve the right to correct errors, update information, modify services, or discontinue any offering at any time.
4. Images and Visual Content
Images displayed on our website are intended to provide a general representation of our restaurants, venues, food, interiors, and experiences.
Actual appearance, presentation, décor, seating arrangements, food presentation, lighting, and other details may vary depending on availability, events, seasonal changes, or operational requirements.
5. Enquiries and Requests
Submitting an enquiry through our website does not automatically constitute a confirmed booking or reservation.
An enquiry may require additional confirmation from RK Hospitality. We may contact you using the phone number or other information provided by you to discuss your requirements and confirm availability, pricing, services, or other details.
6. Restaurant Reservations and Bookings
Where reservation or booking facilities are available, bookings are subject to availability and confirmation by RK Hospitality or the applicable booking provider.
A booking should not be considered confirmed solely because an enquiry or booking request has been submitted through the website.
Additional terms may apply to specific reservations, dining experiences, events, or promotional offers.
7. Events and Venue Bookings
For weddings, celebrations, corporate events, meetings, parties, and other venue bookings, specific terms may apply depending on the event and services selected.
These may include:
- Booking confirmation requirements
- Advance payment requirements
- Cancellation policies
- Guest capacity restrictions
- Event timings
- Food and beverage arrangements
- Decoration requirements
- Additional service charges
- Damage or loss charges
- Other venue-specific conditions
The applicable terms will be communicated to the customer during the booking or event confirmation process.
8. Guest Count and Additional Guests
The customer is required to provide the expected number of guests at the time of booking or confirmation.
If the number of guests exceeds the confirmed count on the event day, additional charges will be applicable based on the agreed per-person or per-plate rate.
The final confirmed guest count may be used for planning food, seating, staffing, and other event arrangements.
9. Event Timings and Hall Usage
The party or event hall may be used for a maximum period of 4 hours, unless otherwise agreed in writing.
If additional time is required beyond the agreed duration, an additional charge of ₹5,000 plus applicable GST will apply, subject to availability and management approval.
Customers are responsible for ensuring that their event concludes within the agreed booking period.
10. Pricing, Taxes and Payments
Prices, packages, menus, and service charges displayed on the website may be subject to change.
Taxes are applicable as per prevailing law. Where applicable, taxes, service charges, booking charges, or other additional costs may apply.
Any payment terms communicated during the booking process will apply to the relevant reservation, event, or service.
RK Hospitality reserves the right to correct pricing or other information displayed incorrectly due to technical or human error.
11. Advance Payments and Deposits
RK Hospitality may require an advance payment, booking amount, security deposit, or other payment before confirming an event, reservation, or service.
The management reserves the right to collect advance payments and deposits as applicable to the booking.
Unless otherwise specifically agreed in writing, advance payments made for confirmed bookings are non-refundable.
Any additional payment or deposit requirements will be communicated to the customer during the booking process.
12. Cancellation and Modification
Cancellation, rescheduling, refund, and modification conditions may vary depending on the type of reservation, event, package, or service booked.
For applicable event or service orders, confirmation or cancellation must be communicated in person at least 72 hours before the scheduled date of service, unless otherwise agreed by RK Hospitality.
Once an advance payment has been made, it will not be refunded unless RK Hospitality agrees otherwise in writing or where a refund is required under applicable law.
Where a separate booking agreement or written confirmation contains specific cancellation terms, those terms will apply to the relevant booking.
13. Food and Beverage Arrangements
Food and beverage arrangements will be provided according to the menu, package, guest count, and services agreed upon during the booking process.
Customers should confirm their required food and beverage arrangements in advance.
Additional food, beverages, services, or guest requirements may result in additional charges.
Outside food and beverages are strictly prohibited unless prior written permission has been obtained from RK Hospitality management.
14. Additional Electrical and Event Arrangements
Additional electrical arrangements or event-related requirements, including DJ equipment, additional lighting, and similar electrical or technical arrangements, may incur additional charges.
Any such requirements should be communicated and approved in advance.
The availability and charges for additional arrangements will depend on the venue, event requirements, and applicable service providers.
15. Venue Property, Damage and Loss
The customer and their guests are responsible for taking reasonable care of the venue and its property during the event.
The management reserves the right to claim charges for any loss or damage caused to:
- Cutlery
- Crockery
- Furniture
- Fixtures
- Equipment
- Decorations
- Other venue property
Where applicable, such charges may be deducted from a security deposit or collected separately from the customer.
16. Customer Responsibilities
When using our website or booking our services, you agree to provide accurate and complete information.
You are responsible for:
- Providing correct contact information
- Providing accurate booking and event details
- Informing us of relevant requirements in advance
- Following applicable venue rules and instructions
- Ensuring that your guests comply with applicable venue policies
- Making required payments within the specified time
- Ensuring that the event remains within the agreed guest count and booking duration
You must not provide false, misleading, or fraudulent information.
17. Food and Allergy Information
Customers with food allergies, dietary restrictions, or specific food-related requirements should inform RK Hospitality staff before ordering or booking.
While we may take reasonable precautions, we cannot guarantee that food will be completely free from allergens due to the nature of food preparation and shared kitchen environments.
Customers are responsible for informing our staff of any allergies or dietary requirements before consuming food.
18. Promotions and Offers
From time to time, RK Hospitality may offer discounts, promotions, packages, or special offers.
Each promotion may be subject to additional terms, including:
- Validity period
- Availability
- Applicable venues
- Applicable menu items or services
- Booking requirements
- Usage restrictions
Promotions may be modified or withdrawn without prior notice where permitted by applicable law.
19. Third-Party Services and Links
Our website may contain links to third-party websites, booking platforms, social media platforms, maps, payment services, or other external services.
These third-party services are independently operated and may have their own terms and privacy policies.
RK Hospitality does not control and is not responsible for the availability, content, security, accuracy, or policies of third-party websites or services.
Your use of third-party services is subject to their respective terms and conditions.
20. Intellectual Property
Unless otherwise stated, all content available on this website, including:
- Text
- Logos
- Branding
- Images
- Graphics
- Icons
- Videos
- Design elements
- Layouts
- Written content
is owned by or licensed to RK Hospitality and is protected by applicable intellectual property laws.
You may view and use the website for personal and legitimate purposes.
You must not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our website content without prior written permission.
21. User-Submitted Information
If you submit information, comments, reviews, enquiries, or other content through our website or other communication channels, you are responsible for ensuring that the information provided is accurate and does not violate the rights of any third party.
You must not submit content that is unlawful, defamatory, abusive, misleading, or harmful.
22. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from technical errors
- Free from viruses or other harmful components
- Compatible with every device or browser
The website may occasionally be unavailable due to maintenance, technical issues, updates, hosting problems, or circumstances beyond our reasonable control.
23. Limitation of Liability
To the extent permitted by applicable law, RK Hospitality shall not be liable for any indirect, incidental, consequential, or other losses arising from:
- Your use or inability to use the website
- Reliance on information displayed on the website
- Temporary website unavailability
- Third-party websites or services
- Changes to prices, menus, services, availability, or offers
- Unauthorised access or technical issues beyond our reasonable control
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
24. Force Majeure
RK Hospitality shall not be responsible for any failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, fire, government restrictions, public emergencies, strikes, power failures, technical failures, transportation disruptions, or other unforeseen events.
25. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.
Please review our Privacy Policy for more information about our data practices.
26. Changes to These Terms
RK Hospitality may update or modify these Terms from time to time.
Changes will be published on this page with the revised Last Updated date.
Your continued use of the website after changes are published constitutes your acceptance of the updated Terms, subject to applicable law.
27. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in Chennai, Tamil Nadu, India, unless otherwise required by applicable law.
28. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
RK Hospitality
Chennai, Tamil Nadu, India
Phone: +91 9600624445
Website: https://rkhospitality.in/
© 2026 RK Hospitality. All Rights Reserved.